FAQ
General questions
Does Appaz have a physical store?
No, Appaz does not have a physical store - only an online shop.
Every now and then, I travel around Denmark to attend events and set up a stall where you can purchase a selection of products. You can see upcoming pop-up shops here.
Is there a warranty on the products?
All products come with a 2-year right to file a complaint. This means that if there are any defects or deficiencies with the product, you have 2 years to report the issue. This right entitles you to:
- Have the defect remedied (e.g., have the product repaired);
- Have the product replaced;
- Receive a proportionate reduction in the price;
- Or get a refund.
What payment methods do you accept?
You can pay with Visa, Visa Electron, Mastercard, and MobilePay here in the webshop.
Are the designs on Appaz's own products created using generative AI?
No, the motifs on the products featuring Appaz's own designs are drawn by Anne, the owner of Appaz. Anne primarily draws her designs in Adobe Illustrator.
Questions about shipping
How long is the delivery time?
The delivery time is 2-4 working days in Denmark.
You can read more about freight and delivery here .
How much does shipping cost?
Delivery to parcel shop costs DKK 49. We also offer home delivery from DKK 65. International shipping have varying prices which you can see here .
Where is my order shipped from?
All orders are shipped from our warehouse in Funen, Denmark.
How do I return an item?
You have 14 days to return your purchase. If you want to return your purchase, send us an email at hello@appaz.shop
You can read more about our return policy here
Which shipping companies do you use for shipping?
We offer delivery to parcel shops as well as home delivery with GLS. International orders are shipped with FedEx.
You can read more about freight and delivery here .
Do you ship to Greenland and the Faroe Islands?
Yes, we do. You can read more about freight and delivery here .
Do you ship internationally?
Yes, Appaz ships to several countries across Europe!
Appaz offers international shipping to selected European countries, including Sweden, Norway, Finland, and Germany.
Shipping costs and delivery times vary depending on the destination. You can find a full list of countries we ship to, along with estimated shipping costs and delivery times, on our shipping information page.
Please note for deliveries to Norway: Prices exclude VAT. Norwegian import VAT and any applicable customs clearance fees are charged separately by FedEx and must be paid by the recipient.
Questions about keyboards and keycaps
Can you make a product (e.g., keycaps or a mouse pad) featuring my custom design?
Unfortunately, Appaz does not offer custom orders for creating special designs on products. I work with manufacturers who require me to purchase designs in large quantities, and I also lack the time to take on custom projects, as I am the sole employee at Appaz.
Do Appaz Keycap Sets/DIY-keyboards include the letters needed for my language?
I currently only offer keycaps/DIY keyboards which support Danish, Swedish, Norwegian and Finnish languages.
All of my keycap sets come with the keys needed for these languages, such as æ, ø, å, ä and ö
Why do you only offer keyboards with ANSI layout?
It is true that, for the time being, I can only offer DIY-keyboards with ANSI layout, which is the layout used on English-language keyboards. I have been working for a long time to source versions with an ISO layout, which is the standard we are accustomed to here in Denmark, but it has proven to be a major challenge. Since only a relatively small portion of the global population uses the ISO layout, these units must be custom-manufactured. Furthermore, factories require a large minimum order quantity to initiate production.
However, I have recently secured an agreement with a manufacturer - one that is financially viable for my small business. This means that, starting in November 2026, I expect to be able to offer full-size (100%) keyboards with an ISO layout as part of my DIY-keyboard range! 😄
So, the answer is: they are on the way! 😊
Do you offer keyboard modding/switch lubing?
I don’t offer special modding of the keyboards.
However, almost all of my switches are factory prelubed (except from Silent Tactile Brown switches).
You can easily open the keyboards and do modding at home. I have tutorials on how to take the keyboard apart on this website.
Can I hear the switches before deciding which to buy?
I have a video demonstrating the sounds of the diffrent switches that I offer. It is pinned at the top of this profile.
You can also buy the switch tester kit, where you will recieve the 8 types of switches placed in a tester frame.
Can I buy just the keycaps seperately?
Yes! All of my keycap sets are sold seperately. Please note that my keycap sets only support Danish, Swedish, Norwegian and Finnish language.
You can find them here.